REFUND POLICY

Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale Items: Only regular-priced items may be refunded; unfortunately, sale or clearance items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shopflooring.ca and send your item to our designated return address.

Transaction Fees: Transaction fees charged by third parties at the point of sale, such as those charged by PayPal, Afterpay & Square, are non-refundable.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Shipping: To return your product, you should send the return products to our designated return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Eligibility & Criteria:

• Full Refunds: Full refunds are only offered if the product is found to be faulty.

• Change of Mind: No refunds will be given if you have simply changed your mind.

• 30-Day Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging to be able to resell the product.

• 15% Restocking Fee: A 15% restocking fee may apply once your refund assessment has been completed. Products must also be returned in their original packaging. No restocking fee applies to faulty or warranty returns.

How to Make a Refund Claim: You must have a copy of your invoice number for our team to reference and begin the refund process.

1. Email us at sales@shopflooring.ca

All queries regarding refunds, faults, losses, returns, damage, or product misinformation should be directed to ShopFlooring.ca. All claims will be managed in accordance with our returns policy and within the requirements of Canadian Consumer Laws and any other Company Policy on such matters.

To avoid doubt, ShopFlooring.ca is not responsible and will not be liable for faulty, negligent, or poor workmanship in the installation of its products where such products were not installed by it or any of its approved agents or contractors.

ShopFlooring.ca strictly does not offer refunds for change of mind purchases or refunds for the return of extra material purchased that was not required. Pre-fabricated stair nosings are strictly non-refundable once they have been manufactured. If you have any further questions, please contact our team for assistance.

The above Return Policy is applicable to the Online Store ONLY.